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The platform of choice for high-performing customer service teams
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Is your contact center struggling to keep up with customer expectations?
In today's market, a disconnected customer experience is a liability. Your team is falling behind if they're dealing with:
- Siloed Communication Channels: Customers have to repeat themselves when switching from chat to phone.
- Lack of Agent Tools: Agents toggling between multiple screens, leading to slow response times and burnout.
- No Real-Time Insights: You're flying blind, unable to monitor agent performance or customer sentiment effectively.
- Difficulty Scaling: Your current system can't handle peak volumes or support a growing, remote workforce.
- Poor CX Metrics: Low CSAT scores, high agent turnover, and declining customer retention.
Create Amazing Experiences with Nextiva CCaaS
Deliver the seamless, personalized service your customers expect. Nextiva’s Contact Center solution unifies your communications and empowers your team with intelligent tools.
- True Omnichannel Engagement: Manage voice, email, chat, and SMS conversations from a single, unified agent desktop for a truly seamless customer journey.
- AI and Automation: Use intelligent virtual agents (IVAs) to handle routine inquiries, and leverage AI-powered sentiment analysis and call transcriptions to coach agents effectively.
- Intelligent Call Routing: Ensure customers are connected to the right agent every time with advanced skills-based and AI-driven call routing.
- Workforce Optimization (WFO): Improve agent productivity and satisfaction with built-in quality management, call recording, and performance analytics.
- Deep CRM Integration: Arm your agents with the full customer context by integrating seamlessly with Salesforce, Zendesk, and other leading CRM platforms.
Powerful features. Amazing value.
Nextiva delivers a feature-rich VoIP phone system built for growing businesses. Get the flexibility, reliability, and 24/7 support all backed by their secure, high-availability network.
Unlimited calling
Call any phone in the United States and Canada as much as you want. No minutes to track. Instant savings.
HD voice quality
Get superior-sounding phone calls. Engineered to eliminate annoying static for vibrant conversations.
Real-time presence
See who's available to receive calls and chat messages. Live presence is simple and accurate.
Online faxing
Send and receive unlimited faxes just like email. No hardware or wires. Faxing is finally easy and simple.
Conference lines
Use a dedicated conference line for meetings with up to nine participants. Meet, moderate, and record in HD.
Team collaboration
Chat with your team on one system. Flawless video and screen sharing enables you to get work done faster.
Auto attendant
Greet callers instantly when they call and direct them to the right person. Professional and easy to use.
Voicemail-to-email
Get voicemail messages delivered to your inbox. Listen to voicemails and respond through your email.
Text messaging (SMS)
Send and receive text messages with customers. Perfect for quick updates and appointment reminders.
Call queues
Handle calls when your team is busy. Callers wait in line for the next agent. You and your customers will love it.
Smartphone app
Answer business calls from on the go. Never miss an important call again. Available free for iPhone and Android.
CRM integrations
Optional integration you can use with your current CRM. Boost productivity with a deeply integrated workflow.
Plans & pricing
The right strategy. The right implementation. Guaranteed.
A powerful CCaaS platform is only as good as its implementation. As your certified Nextiva consulting partner, Clearlink Consulting ensures your contact center transformation is a strategic success.
Free workflow analysis
Our experts start by mapping your current customer journey and identifying key areas for improvement.
Custom configuration
We design and configure your Nextiva CCaaS platform—from call flows to CRM integration—to match your unique business processes.
Dedicated onboarding & support
We provide hands-on training for your agents and administrators, ensuring high user adoption and long-term success.