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8x8 Contact Center™
AI-powered customer service tools
- Omnichannel routing for voice, chat, email, and messaging apps
- Advanced analytics and real-time dashboards for customer insights
- Intelligent Customer Assistant (ICA) for AI-powered self-service
- Native CRM integrations with Salesforce, Microsoft Dynamics, and more
- Agent and Supervisor Workspaces for optimized performance management
- Predictive and preview dialers for efficient outbound campaigns
- Call recording, speech analytics, and quality management tools
- 99.999% uptime SLA and global resilient infrastructure